Scams & Fraud · URGENCY: HIGH
Fake Customer Care Number Fraud
Scammers plant fake “customer care” and “helpline” numbers on websites, search results and social media. Calling one leads to a remote-access app install, OTP theft, or a “refund” that actually debits you. Never source a helpline from a random search or post — use the company’s official app or website. If defrauded, call 1930 and report on cybercrime.gov.in.
This scam flips the usual script: you call them, so it feels safe. But the “agent” then walks you into installing a screen-sharing app, reading out an OTP, or approving a “refund” request that debits your account. The defence is simple — only ever use a verified official contact.
What to do now
- If you’re on such a call, hang up and uninstall any app they told you to add.
- Do not share OTPs, card details or approve any payment/refund request.
- If money left your account, call 1930 and report on cybercrime.gov.in immediately.
What to do now
- 01
Break contact
End the call and remove any remote-access / screen-share app (AnyDesk, TeamViewer, QuickSupport, etc.) they had you install.
- 02
Secure banking
If you shared an OTP or approved anything, contact your bank to block the card/UPI and freeze further transactions.
- 03
Report fast
Call 1930 and file on cybercrime.gov.in with the number you called, the amount and any transaction references.
National Cyber Crime Reporting Portal - 04
Find the real number safely
Get customer-care contacts only from the company’s official app, its verified website, or the printed number on your card/policy — never from a search snippet, ad or social post.
How the fake number reaches you
- Top results / ads for “<brand> customer care number” on search or social media
- Numbers listed on look-alike or fake “complaint” websites
- A number sent in reply to a public complaint you posted online
- A “helpline” in a phishing SMS/email about a refund or failed delivery
Documents to keep available
- The fake customer-care number you called and where you found it
- Screenshots of the search result / website / message
- Transaction IDs / UTR and the beneficiary account or UPI, if you paid
- The name of any app you were asked to install
Requirements may vary by case and authority.
What not to do
- Do not install screen-sharing or remote-access apps on anyone’s phone instruction.
- Do not share OTPs, card numbers, CVV or UPI PIN.
- Do not approve a “refund”, “test” or “verification” payment request.
Frequently asked questions
I searched the customer care number online — how was it fake?
Scammers seed fake numbers into search results, ads, fake sites and comment replies. Always use the company’s own app or verified website instead of a searched or posted number.
They asked me to install AnyDesk / TeamViewer — why?
Those are screen-sharing apps that let the scammer see and control your screen, including your banking. No real customer care needs them. Uninstall it and secure your bank.
Official resources
When professional assistance may be appropriate
Where an issue significantly affects your legal position, banking access, livelihood or business, or involves a notice, investigation or multiple jurisdictions, consider advice from an appropriate qualified professional.
Relevant professional types: Cyber crime lawyer
Need help with this issue?Sources: National Cyber Crime Reporting Portal (cybercrime.gov.in) · I4C / MHA cyber-safety advisories
Last reviewed: 30 August 2026. This independent guide is general information, not legal advice, and does not control official investigations or processes.